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IMPORTANT SAFETY WARNING - Product recall
At Joolz, the safety and well-being of your little one always come first. On this page, you’ll find important information about product recalls, including details on affected items, what actions you should take, and how we’ll support you through the process.
We’re committed to transparency, responsibility, and ensuring that every Joolz product meets the highest safety standards. If a recall applies to you, please follow the steps provided here so we can quickly resolve the issue together.
Publication date: 02/10/2025
Joolz Hub² (United Kingdom)
Product sold from: 25/06/2025 to 24/09/2025
At Joolz, the safety of children and the trust of parents are at the heart of everything we do. During our continuous quality monitoring, we have identified a potential issue affecting a specific batch of Joolz Hub2 strollers.
What you need to know
In rare cases, the front wheels of the stroller may detach from the chassis during use. The affected strollers are limited to a specific batch (serial numbers HUB2CH-016488 to HUB2CH-016687). If your stroller is not within this serial number range, no action is required.
What you should do
1. Check the serial number of your Hub2 stroller. The serial number can be found on the right rear leg, on the inside:
2. If your stroller falls within the affected range, please stop using it immediately.
3. Contact Joolz Customer Service directly at service@joolz.com or via the telephone number of 020 4525 2638 to arrange a free replacement of the stroller and collection of the old one. Our team will ensure a smooth and quick process for you.
All Joolz strollers are designed and tested according to the highest international safety standards (EN1888-1&2, EN1466, EN1130). This issue did not appear during certification testing or early use. Out of caution and commitment to parents, we are taking this proactive step.
We sincerely apologise for the inconvenience this may cause and thank you for your understanding and cooperation. Your child’s safety and your peace of mind are always our top priority.
