How to return your product

Step 1 ➜

Send us an e-mail at and mention the product that you would like to return, your order number and your name.

Step 2 ➜

You will receive a return reference and instructions to send your return to our warehouse. Please note that we do not offer free returns, you can send your return through your preferred postal service.

Step 3 ➜

Once we have received your product, the refund depends on your selected payment method. Through IDEAL or Bank transfer, the refund will be transferred within 14 days after returning your Joolz product.