How to return your product

Illustration of e-mail
Step 1 ➜

To initiate a return please contact the Joolz USA Customer Service department by emailing Be sure to include your order number, the style number of the item you would like to return and the reason for your return.

Illustration of shipping
Step 2 ➜

Package your return item in the original Joolz shipping box and attach the pre-paid FedEx return label created by the Joolz Customer Service department. Please include the original packing slip with your item. The return shipment can be dropped off at any authorized FedEx location.

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Step 3 ➜

Once your merchandise has been received it will be processed and reviewed within 3 - 5 business days from the arrival date. Please note that your financial institution may take longer to reflect the transaction on your account.

Joolz return policy ➜

Email us at ➜

Call us at 1-844-656-1699 ➜


Important notes:

The refunded amount will be reduced by 20% when orders/items are refused upon delivery; returns are made past the 30 day return window; returns are made without authorization; returns are not in original retail packaging.

  • All returns will be refunded back to the original form of payment. Please allow Joolz 3 - 5 business days to process the return and an additional 3 - 7 business days to have it reflected on your account, depending on the financial institution. (Credit Card, PayPal, etc.)
  • Items that are on Final Sale are not refundable nor returnable.
  • Replacement part orders placed with Customer Service cannot be returned for a refund or exchange. All replacement parts are final sale.


We are happy to help you if you need assistance in using your Joolz stroller or a replacement part. Please contact customer care at Monday through Friday, 8:30 am to 5:00 pm EST. You can also call at 1-844-656-1699. Please leave a voicemail if no one is available to take your call

We also have fun instructional videos for you to view on our YouTube page.