Call us at 1-844-656-1699 ➜
The refunded amount will be reduced by 20% when orders/items are refused upon delivery; returns are made past the 30 day return window; returns are made without authorization; returns are not in original retail packaging.
- All returns will be refunded back to the original form of payment. Please allow Joolz 3 - 5 business days to process the return and an additional 3 - 7 business days to have it reflected on your account, depending on the financial institution. (Credit Card, PayPal, etc.)
- Items that are on Final Sale are not refundable nor returnable.
- Replacement part orders placed with Customer Service cannot be returned for a refund or exchange. All replacement parts are final sale.
We are happy to help you if you need assistance in using your Joolz stroller or a replacement part. Please contact customer care at Service.US@joolz.com Monday through Friday, 8:30 am to 5:00 pm EST. You can also call at 1-844-656-1699. Please leave a voicemail if no one is available to take your call
We also have fun instructional videos for you to view on our YouTube page.