return policy

30 days return policy



Although we are confident that you will be amazed with your Joolz pushchair, if for some reason you are not, you will have 30 days to return your product and be fully reimbursed.

Here’s how it works:

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must submit a return request by e-mail to info@my-joolz.com to return your order. Indicate your Joolz order number. of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

You will receive an e-mail confirmation with the return procedure. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it, in the original packaging. Off course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged there is a chance that you don’t get the full refund.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Damaged or wrong product

After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service by e-mail within 48 hours of delivery.

Returning costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of the returned products or provides a tracking number.

Exchanges

Unfortunately we do not yet support product exchanges at this moment. If you would like to exchange a product, please go through the return process. After that, you can order a replacement product by placing a new order online.

How and when do I get my refund?

Refund depends on your selected payment method. If you paid for your order by credit card, PayPal or Klarna, the money will be refunded to the (credit) card / PayPal account that was used for the original payment. If you paid by Ideal or bank transfer, the money will be transferred to your bank account. Money will be refunded within 14 days after returning your Joolz product.

The right to cancel does not exist for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.