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Dear consumer,

We are reaching out to inform you about an important safety matter regarding your purchase of the Joolz Aer2 Car Seat Adapter Set (article code: 320400, EAN code: 8715688096512).

At Joolz, the safety and wellbeing of children and parents is our highest priority. As part of this commitment, Joolz decided to recall all Joolz Aer2 Car Seat Adapter Sets.

The Joolz Aer2 Car Seat Adapter Set starts with serial number NL311- (as is shown on the picture below). These were sold between June 2025 and May 2026.

Reason for the recall

The Joolz Aer2 Car Seat Adapter Set may fail to properly engage and lock with the spring-loaded pin on the Joolz Aer2 stroller. This may create a safety risk, as the Car Seat Adapter can detach from the stroller during use, which may allow the car seat to tip forward and fall to the ground. 

As safety is fundamental to everything we do, Joolz has decided to recall the affected product.

This recall only affects the Joolz Aer2 Car Seat Adapter Set. The Joolz Aer2 stroller itself is not affected by this recall and may continue to be used safely without the Joolz Aer2 Car Seat Adapter Sets.

What we ask you to do:

Immediately stop using the Joolz Aer2 Car Seat Adapter Set. This applies in all situations, even if you believe the Joolz Aer2 Car Seat Adapter Set is properly attached to the Joolz Aer2 stroller. The Joolz Aer2 Car Seat Adapter may appear secure but could still be incorrectly locked (a “false lock”).

Refund  

We have partnered with an experienced refund specialist to make this as smooth as possible for you. Here is how it works. 

Register here and follow these steps: 

1. You will receive an email within the next 2 weeks with a link to a form where you can request your refund. 

2. Sign up via the form 

3. You'll receive a return label to send your Joolz Aer² Car Seat Adapter Set back — free of charge 

4. Once your return has arrived at our refund specialist, you'll get a confirmation email, and your refund process will begin. 

Revised Joolz Aer2 Car Seat Adapter Set will become available 

The revised Joolz Aer2 Car Seat Adapter Set is expected to be available at the end of June. We'll email you as soon as it is available for sale and customers are ready to purchase the revised product. 

This recall only affects the Joolz Aer2 Car Seat Adapter Set. The Joolz Aer2 stroller itself is not affected by this recall and may continue to be used safely without the Joolz Aer2 Car Seat Adapter Set. 

We thank you for your understanding,  

Joolz