GENERAL CONTACT

If you have a question or want to share your thoughts or suggestions, we would love to hear from you! Send us feedback, or general/non-urgent inquiries by emailing info@joolz.com

FOR PRESS INQUIRIES CONTACT:

For press inquiries and marketing/influencer collaboration contact: marketing@joolz.com

AFTER-SALES SUPPORT & WARRANTY INQUIRIES CONTACT:

You can contact us by emailing info@joolz.com. We are available to assist you Monday through Friday between 9.00 AM – 5.00 PM Eastern time. Please leave a message with your contact details if no one is able to answer your call. Also, send an email to info@joolz.com with the below info to speed your request.

• Where did you purchase the Joolz stroller?
• What model and color did you purchase?
• When did you purchase the Joolz stroller? (If you have an invoice or a receipt, you can attach it to this e-mail)
• Please provide the serial number.
• Please describe the issue and send any images and/or video of the issue that can help us assess it
• Is your Joolz registered for the 2 year or lifetime warranty?