How to return your product

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Step 1 ➜

Send us an e-mail at info@joolz.com and mention the product that you would like to return, your order number and your name.

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Step 2 ➜

You will receive a reply on your return request within 2 working days. You will receive a link to download and print your free* returnlabel with which you can send your return back to our warehouse.

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Step 3 ➜

Once we have received your product, the refund depends on your selected payment method. Through IDEAL or Bank transfer, the refund will be transferred within 14 days after returning your Joolz product.